Department · Customer service
Customer service. Faster answers, calmer customers.
Five frequent problems, three Packs, one AI agent. Every module shows its real status.
The problems
Where you lose time in this department.
For each problem: the solution and its real status.
ProblemCustomers waiting for answers on orders and deliveriesSolutionImmediate answers with real data, at any hourAvailable as a projectSee the module ProblemRequests from email, phone and chat to sortSolutionTickets opened and classified with priority and ownerAvailable as a projectSee the module ProblemThe same questions, every daySolutionConsistent answers from an up-to-date knowledge baseAvailable as a projectSee the module ProblemHandovers between operators that lose the threadSolutionAn automatic summary of the conversation at every handoverOn the roadmapSee the module ProblemNo view of why customers get in touchSolutionReports on recurring topics, to prevent problemsOn the roadmapSee the module
The department's Packs
Three Packs, one goal each.
Each Pack shows the status of its least advanced module.
Available as a project
STK-PK-CSV-01
Service Inbox Pack
Status answers, classification and routing of requests.
See the Pack On the roadmap STK-PK-CSV-02Knowledge & Handover Pack
Answers from your sources and continuity between operators.
See the Pack On the roadmap STK-PK-CSV-03Service Insights Pack
Contact reasons and service indicators.
See the PackDepartment AI Agent
Who leads this department.
It leads the department's Packs and delegates the work to the BOTs.
STK-AG-CSV-HEAD
Customer service AI Agent
Mira (provisional name)
On the roadmapLeads customer service: answers with real data, requests routed to the right owner, no customer lost between handovers. Personality: Calm, empathetic, precise.
Initial Skills
- Order and delivery status
- Ticket triage
- Handover summaries
Its three Packs
- Service Inbox PackAvailable as a project
- Knowledge & Handover PackOn the roadmap
- Service Insights PackOn the roadmap
Included in the department's first Pack at no extra charge; every other Pack adds capabilities.
BOTs it delegates to
- FLUXReading and classification
- NANORouting and replies
- SPARKReview console and results
- SHIELDYSecurity, permissions and log
Permissions and limits
- Accesses only: the service inbox and help desk, read-only order status.
- A person always confirms sensitive actions.
- Buys nothing and never changes permissions.
- Works only in its own department; coordination with others is TEKO's job, if you add it.
Prototype character, provisional name. The AI agent is on the roadmap, not active yet.
TEKO, the coordinatorCoordinates several AI agents when they work together. Optional and separate. On the roadmap.PIX, the advisorDouble-checks and advises. A separate product, on the roadmap; today it leads the Process Check and the Academy.Usage creditsAI model and document usage, separate and prepaid. Never unlimited.
Other departments
Working with other departments too?
SalesAI agent · KaitoMarketingAI agent · AyaAdministrationAI agent · HaruAccountingAI agent · KazuFinanceAI agent · ReiProcurementAI agent · TakuOperationsAI agent · MichiProductionAI agent · KenjiWarehouse and logisticsAI agent · SoraQuality managementAI agent · SayaHuman resourcesAI agent · HanaManagementAI agent · HoshiAll departmentsSeveral: TEKOTell us about yoursPack catalog
First step
Which process costs you the most time?
Tell us about it on a call. We will tell you honestly which Pack fits, what state it is in today and whether AI is the right answer.
Order & Delivery Status Assistant
- Status
- Available as a project Delivered as a dedicated project starting from an existing SAITEKO service: we first check feasibility on your case, then make you a proposal.
- Code
- STK-MD-CSV-01 · SAI-011
- Problem
- Customers waiting for answers on orders and deliveries
- Solution
- Immediate answers with real data, at any hour
- Takes in
- Customer questions and order and delivery data from your systems
- Gives back
- An answer with the current status, or a handover to an operator
- Connects to
- ERP, email, carrier systems. Integrations to be checked on your case.
- Human control
- It answers only with verified data; unclear cases go to a person
- Usage
- Conversations handled: covered by usage credits.
- Who does it
- Led by the Customer service AI Agent (Mira, provisional name). Carried out by the BOTs NANO.
- Price
- Quoted after the Process Check. No prices are published.
Multichannel Ticket Triage
- Status
- Available as a project Delivered as a dedicated project starting from an existing SAITEKO service: we first check feasibility on your case, then make you a proposal.
- Code
- STK-MD-CSV-02 · SAI-012
- Problem
- Requests from email, phone and chat to sort
- Solution
- Tickets opened and classified with priority and owner
- Takes in
- Requests from email, chat and transcribed calls
- Gives back
- A ticket with category, priority and owner
- Connects to
- Email, help desk, chat. Integrations to be checked on your case.
- Human control
- Priority rules agreed with you; you can always reassign
- Usage
- Requests classified: covered by usage credits.
- Who does it
- Led by the Customer service AI Agent (Mira, provisional name). Carried out by the BOTs FLUX, NANO.
- Price
- Quoted after the Process Check. No prices are published.
Customer FAQ Assistant
- Status
- Available as a project Delivered as a dedicated project starting from an existing SAITEKO service: we first check feasibility on your case, then make you a proposal.
- Code
- STK-MD-CSV-03 · SAI-013
- Problem
- The same questions, every day
- Solution
- Consistent answers from an up-to-date knowledge base
- Takes in
- Documents, procedures and archives you authorise
- Gives back
- An answer that cites its source
- Connects to
- Document archive, intranet, read-only ERP. Integrations to be checked on your case.
- Human control
- It reads only the authorised sources; if there is no source, it says so
- Usage
- Questions and indexed documents: covered by usage credits.
- Who does it
- Led by the Customer service AI Agent (Mira, provisional name). Carried out by the BOTs FLUX, SHIELDY.
- Price
- Quoted after the Process Check. No prices are published.
Handover Summaries
- Status
- On the roadmap On the roadmap: not yet developed or validated, so it cannot be bought. If it interests you, tell us about your case.
- Code
- STK-MD-CSV-04 · SAI-014
- Problem
- Handovers between operators that lose the thread
- Solution
- An automatic summary of the conversation at every handover
- Takes in
- Conversations, notes and the history of the case
- Gives back
- A summary with open points and next steps
- Connects to
- Help desk, email, meeting tools. Integrations to be checked on your case.
- Human control
- The summary is a support: whoever takes the case checks it
- Usage
- Summaries generated: covered by usage credits.
- Who does it
- Led by the Customer service AI Agent (Mira, provisional name). Carried out by the BOTs NANO. BOTs planned for this module.
- Price
- Quoted after the Process Check. No prices are published.
Service Trends Analytics
- Status
- On the roadmap On the roadmap: not yet developed or validated, so it cannot be bought. If it interests you, tell us about your case.
- Code
- STK-MD-CSV-05 · SAI-015
- Problem
- No view of why customers get in touch
- Solution
- Reports on recurring topics, to prevent problems
- Takes in
- Data from connected systems: ERP, CRM, spreadsheets
- Gives back
- A periodic report with its sources stated
- Connects to
- ERP, CRM, spreadsheets, industry platforms. Integrations to be checked on your case.
- Human control
- You approve the definitions of the indicators; every number stays traceable
- Usage
- Reports generated and data processed: covered by usage credits.
- Who does it
- Led by the Customer service AI Agent (Mira, provisional name). Carried out by the BOTs SPARK. BOTs planned for this module.
- Price
- Quoted after the Process Check. No prices are published.