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Pack · Customer service

Service Inbox Pack.

Status answers, classification and routing of requests. The Department AI Agent leads it, the specialist BOTs carry it out, a person confirms.

Check feasibility See the modules

Available as a project STK-PK-CSV-01 · Composition: 2 modules, 2 available as a project

Delivered as a dedicated project starting from an existing SAITEKO service: we first check feasibility on your case, then make you a proposal.

Led byCustomer service AI AgentMira (provisional name)

Modules

One problem, one module.

Click a module to see what it takes in, what it gives back, who confirms and which systems it works with.

How it works

AI prepares. People decide.

  1. 01

    Takes in

    Emails, documents and data from the systems you authorise.

  2. 02

    Prepares

    The Department AI Agent assigns the work, the BOTs read, check and prepare.

  3. 03

    You confirm

    A person in your team confirms or corrects.

  4. 04

    Logs

    Every step stays in the log, corrections included.

Licensing

What is included, what is separate.

Rules being defined: confirmed in your written quote.

Department AI Agent included

A department's first Pack includes its Department AI Agent at no extra charge. With another Pack in the same department, the same agent gains new capabilities.

Licensable modules

Every module has its own code and prerequisites: the aim is to activate only what you need.

TEKO is separate

The TEKO coordinator is optional and separate: an agent also works without it. With several agents it can coordinate them.

PIX is separate

The PIX advisor is a separate product, added when you want a double check.

Usage is separate

AI model and document usage through prepaid credits, separate from licences. Never unlimited.

No online purchase

Everything starts with a call and a written quote. Prices on quotation, none published.

In the same department

The other Packs of Customer service.

Knowledge & Handover PackAnswers from your sources and continuity between operators. On the roadmapService Insights PackContact reasons and service indicators. On the roadmapThe Customer service departmentProblems, Packs and Department AI Agent.Pack catalogAll 39 Packs, with filters.

What the statuses mean

Available

Ready to offer today, through an existing SAITEKO service with the same scope.

Available as a project

Delivered as a dedicated project starting from an existing SAITEKO service: we first check feasibility on your case, then make you a proposal.

In development

In development: not yet offered as a standard product.

On the roadmap

On the roadmap: not yet developed or validated, so it cannot be bought. If it interests you, tell us about your case.

Statuses are provisional and are updated as each Pack is validated. Listing a Pack in the catalog does not mean it is available.

First step

Which process costs you the most time?

Tell us about it on a call. We will tell you honestly which Pack fits, what state it is in today and whether AI is the right answer.

Book a call Write to us