Customer email automation
Inboxes full of requests? AI sorts them and drafts the replies.
Every day someone reads, sorts and answers the same questions. AI classifies the emails, passes them to the right person and drafts the reply with real data: you check and send.
Sound familiar?
You know the problem. Every day.
- Customer and supplier emails piling up in shared inboxes.
- Time lost working out who should answer what.
- The same questions about orders, deliveries and documents, every day.
- Slow replies at peak times, and customers chasing.
How it works
Read, sort, reply. You have the final say.
- 01
Reading
AI reads every incoming email and works out what it's about and how urgent it is.
- 02
Routing
The request goes to the right person or department, with the information already gathered.
- 03
Draft
The reply is prepared with data from your systems, in your company's tone of voice.
- 04
Sending
A person checks and sends. Simple replies can go out automatically, if you choose.
- Faster replies: the draft is ready when you open the email.
- No lost emails: every request has an owner and a status.
- Consistency: replies based on real data and your rules.
- Control: you decide what goes out automatically and what doesn't.
And much more
Related problems. Same method.
Fixing one process often frees up others. Here are the most common ones: click to find out more.
Calculator
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FAQ
Common questions. Straight answers.
Which channels does TEKO‑AI work on?
Email, WhatsApp Business, chat on your website or customer area, and collaboration tools. Channels are configured on a project basis.
Do we have to change the software we use?
No. We work with the email, CRM, ERP and archives you already use; if a connection is missing, we build it.
What if TEKO‑AI gets it wrong?
It can happen. That's why it cites its sources, flags missing information and asks a person to confirm before any important operation.
Is our data used to train the models?
No, never.
How long does it take?
Analysis typically takes 2 to 3 weeks, and a first pilot project 1 to 2 months. Exact timings are set out in the proposal.
First step
Start with your process? Let's talk it through on a call.
Tell us how you work today: we come prepared and tell you frankly what can be improved.