AI agents
AI agents that work. Under your control.
Not a chatbot but a working tool: an agent reads, prepares, checks and updates your systems within defined permissions. At the important steps, a person always decides.
The problem
Tasks that always need a person. Even when they don't.
Here is what an agent can do for you. And there is much more.
How it works
Reads, proposes, acts. With a person at the key steps.
Click a step for details.
- 01
Reads
Receives the request by email, chat or from a system and gathers context from documents and data.
Where it reads from - 02
Proposes
Prepares the reply or the operation, with the sources and information it used.
What it prepares - 03
A person approves
At the important steps it asks for confirmation. You decide where approval is needed.
Who decides - 04
Acts
Updates systems within the permissions of its role and logs every operation.
What it logs
Reads
An agent always starts from an input: an email, a message, a document or an event in your systems.
- Email, WhatsApp and chat
- Documents and archives
- CRM, ERP and calendar
Proposes
Before acting, the agent prepares a proposal: a reply, a draft, an update.
- Sources shown
- Missing information flagged
- Your company's tone and rules
A person approves
Decisions stay with people. Together we agree which operations need confirmation.
- One-click approval
- Thresholds you set
- Hand-off to an operator when needed
Acts and logs
Once confirmed, the agent updates the systems and keeps a record of what it did.
- Only within the role's permissions
- A log of every operation
- Undo where supported
Ten roles
Ten possible agents. Built around your process.
Examples of roles we configure on a project basis. Click an agent to see what it does. And if your case isn't here, we can design it.
AI Sales Assistant
Prepares the groundwork for sales staff: qualifies leads, suggests the quote and reminds them of follow-ups.
- Qualifies incoming enquiries against agreed criteria
- Prepares draft quotes from price lists and history
- Suggests follow-ups and updates the CRM after every contact
AI Customer Support Agent
Answers recurring questions with real data and passes the cases that need it to a person.
- Answers on orders, deliveries, opening hours and documents
- Opens the ticket with the details already filled in
- Hands the conversation to an operator with a summary
AI Executive Assistant
Lightens the load for management: email, diary, summaries and open issues.
- Summarises important email and prepares replies
- Organises the diary and reminders
- Prepares the weekly round-up with open decisions
AI Email Assistant
Sorts shared inboxes and prepares consistent replies, ready to confirm with one click.
- Classifies emails by type, urgency and owner
- Moves data and attachments into the right systems
- Prepares the reply with information already checked
AI Document Intelligence Agent
Reads different documents, classifies them, extracts the data and checks it against your systems.
- Recognises invoices, delivery notes, orders, contracts and certificates
- Extracts fields and flags missing or inconsistent ones
- Files with metadata and answers questions on the content
AI Procurement Assistant
Supports purchase requests, supplier comparisons and chasers.
- Gathers internal requests and completes them
- Compares supplier quotes against defined criteria
- Chases late confirmations and deliveries
AI Finance Assistant
Prepares reconciliations, payment reminders and reports, leaving the decision to the person responsible.
- Matches payments, invoices and bank transactions
- Prepares reminders for overdue payments
- Generates periodic reports from accounting data
AI HR Assistant
Answers internal questions and handles onboarding and staff documents.
- Answers on holidays, procedures and internal policies
- Guides onboarding with documents and tasks
- Collects and checks the required documents
AI Operations Assistant
Keeps track of orders, deadlines and handovers between departments.
- Monitors the status of orders and jobs
- Flags delays and exceptions to the people responsible
- Prepares the daily operations report
AI Technical Support Agent
Helps technicians and customers solve problems using manuals and service history.
- Looks for the solution in manuals and past jobs
- Guides diagnosis with targeted questions
- Prepares the service report
The rules
What an agent won't do. We tell you upfront.
- It doesn't decide alone: irreversible, financial or external-facing operations are always confirmed by a person.
- It stays within its permissions: it sees and changes only what its role allows. Every access is logged.
- It doesn't pretend to be a person: with customers and suppliers it introduces itself as an assistant and knows when to hand over.
- It doesn't invent sources: when it answers from a document, it says which one. If information is missing, it says so.
- It can make mistakes: that is why we design checks, confidence thresholds and spot checks.
- It doesn't replace your systems: it works with your existing CRM, ERP and archives rather than replacing them.
FAQ
Common questions. Straight answers.
How is it different from a chatbot?
A chatbot answers prepared questions. TEKO-AI knows your documents and systems, cites its sources, carries out tasks and hands over to a person when needed.
What if TEKO‑AI gets it wrong?
It can happen. That is why it cites its sources, flags missing information and asks a person to confirm before important operations.
Who can see what?
Each person sees only what their role allows. Restricted folders stay closed to anyone not authorised.
Do we have to change the software we use?
No. We work with the email, CRM, ERP and archives you already use; if a connection is missing, we build it.
How long does it take?
Analysis typically takes 2 to 3 weeks and a first pilot project 1 to 2 months. Exact timings are set out in the proposal.
First step
Which task would you hand off? Let's start there.
Tell us about the task that takes up most of your time: we will tell you whether an agent can do it, and how.